Frequently Asked Questions
Everything you need to know about shopping with Marlo the Label.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days, while express shipping arrives within 1-3 business days. You will receive a tracking link via email as soon as your order leaves our warehouse.
What is your return policy?
We accept returns on all full-priced items within 30 days of delivery. Items must be in their original condition, unworn, and with all tags attached to be eligible for a refund or store credit.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or checking the specific garment notes for stretch details.
Do you offer international shipping?
Yes, Marlo the Label ships worldwide. International shipping rates and delivery times vary by destination and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options including Afterpay and Klarna.
How should I care for my Marlo garments?
To ensure longevity, we recommend a cold hand wash or a delicate machine cycle for most items. Always refer to the care label inside the garment for specific instructions regarding ironing and drying.